Terms and Conditions

By purchasing from Smitten With Love, you acknowledge and agree to the terms and conditions below:


Timeframes
Upon approval of your design, standard printing can take 1-3 weeks, if you have added embellishments or specialty printing, please allow 3-4 weeks.

On the rare occasion your timeframe is extended we will notify you immediately. Please keep in mind that revisions and delayed feedback may also alter your timeline.

 

Ownership of artwork
All Smitten With Love artworks and products are protected by intellectual copyright and belong solely to Smitten With Love. Under no circumstances may Smitten With Love artwork or designs, including artwork supplied during the conceptual and proofing process, be reproduced or repurposed. 

 

Proofing and Reprinting
Please ensure you carefully check over all proof content, including spelling, layout, font size and ink colour. You will receive two complimentary rounds of proofs (if required), before proceeding to print. Further proofs will require an additional fee starting from $50.00.


It is important that proofs are carefully checked over before proceeding to print. Your signed approval document is confirmation and permission to proceed to print. 'Smitten With love' will not be held responsible for any incorrect text that has been approved by clients following this confirmation. If there is an mistake with wording or design approved by the client, the costs of reprinting are the responsibility of the client. 

 

Print vs Screen
We do our best to display all products and materials as accurately as possible, however please keep in mind their may be slight colour differences between screen and print.

 

Pricing and Payments
All pricing is in New Zealand Dollars.  All costs are subject to change without further notice. On the rare occasion that a product is incorrectly priced, we reserve the right to cancel or refund the order. 

 

Publication
Should images of work created by Smitten With Love be published in printed publications or in online blog features, Smitten With Love must be correctly credited and notified of the publication prior to its feature.

Smitten With Love retains the rights to post individual invitations and/or wedding goods on its website and social media. If there is an issue with this, please advise beforehand. 

 

Shipping
You will be notified of shipping timeframes once production is completed. Once your outstanding balance is paid, your order will be sent via tracked New Zealand post.

Smitten With Love are not responsible, nor may be held liable for any losses, damages or delays due to shipping. We advise placing your order with ample time, to allow for your desired delivery.

International orders may be liable for taxes or tariffs upon entry into your country, these are the responsibility of the client.

 

Refunds and Cancellations
Due to the custom nature of our products, Smitten With Love is unable to offer refunds in the event of order cancellation or client dissatisfaction. If Smitten With Love is responsible for a mistake not approved by the client in their final proof, we will reprint or supply printing credit.