FAQ | T's & C's
How many Invitations should I order?
There are a few things to consider when determining how many invitations to order. The main one being you do not need as many invitations as you have guests. One invitation often covers a household of at least two, if not an entire family. Be sure to make a list of your actual head count along with a separate list to determine your invitation count. We usually recommend to order an extra ten than you require, incase of last minute guest additions and keepsakes.
What if I end up needing a lower quantity than I initially purchased?
Please take the time to consider your quantities before placing your order, as we’re unable to offer a refund on any quantity discrepancy once an order is placed.
What if I end up needing a higher quantity than I initially purchased?
Please take the time to consider your quantities before placing your order. If your quantity adjustment is under a quantity of 30, we will issue a separate invoice with an adjustment fee in addition to the cost of the extra cards. If you’re quantity adjustment is a quantity of 30 or more, please place your order through our website. A quantity change may affect your order fulfillment time and delivery date. Please review these guidelines within our terms and conditions listed on our process page.
How far in advance should I place my order?
We encourage placing an order as soon as you have prepared final content for the items you wish to purchase. Invitations are traditionally mailed to guests between 6-8 weeks prior to your wedding. So we recommend placing an Invitation order 3-4 months prior to your wedding. Save the Dates are traditionally mailed 6-8 months in advance, we recommend placing a Save the Date order 1-2 months prior to desired postal date. Please consider our Order Fulfillment Process in respect to your timing goals for each item and its corresponding occasion, this can be found on our process page.
When can I expect to receive my order?
Order fulfillment generally takes six weeks for personalised items, such as Save the Dates and Invitations and three weeks for non-personalized items, such as Table Numbers. Shipping times may vary depending on your location. All orders are shipped from our Central Otago based studio.
Can I rush the order process for a faster delivery time of my items?
We do not offer rush orders at this time. Our Order Fulfillment Process involves the design, production and packaging of your order in a timeframe that allows us to ensure that the final product is perfect.
Can I use the design for one item for a different purpose?
Each item has been specifically designed for its intended purpose, therefore we do not make substitutions between items, such as switching a Save the Date design for an Invitation Design.
Can I change my order once I've placed it?
It’s ideal to make final selections for your stationery when placing an order through our website. Once an order is placed, change fees apply to specified adjustments made to your design and/or paper selections at various stages throughout your Order Fulfillment Process. Please review these guidelines within our terms and conditions listed on our process page.
In the design phase of my order, how many revisions are included?
Our standard order schedules and fulfillment times are based upon two rounds of design revisions during the Design Phase. Because the revision process is essential to making sure the items end up exactly how you’d like them, you’re welcome to additional rounds of revisions and your order schedule will be adjusted accordingly. To keep you order on schedule, we recommend keeping your feedback as concise as possible in order to adhere to the two scheduled rounds of revisions.
Do you offer printable versions of your files for purchase?
In order to ensure the level of quality that we guarantee, 'Smitten with Love' exclusively handles all production and quality control of our printed matter. For this reason, we do not release printable artwork files to be produced by a third party.
Is it safe to use my card on your site?
To help ensure that your shopping experience is safe and secure, 'Smitten with Love' uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.
I don’t see the exact item that I want. What can I do?
Please contact us here! We’d love to talk with you about our custom design options!
Any other questions?
Please do not hesitate to get in touch with further questions by emailing firstname.lastname@example.org. We will get back to you within 48 hours.